Summary: An answer to this challenge must include the conversation below or some varation to it (tweek it and twist it to your own needs), but other than that, you're free to do as you please.
"He was socially deprived for ten years of his life, a time when it is necessary to have contact with people in order to correctly develop, mentally and emotionally. He doesn't understand the concept of trusting adults or the need to be respectful if there are no negative consequences, so he won't simply take the word of someone. During his entire life before Hogwarts, he was lied to about everything by those who he should have trusted; he won't follow orders of someone he think dislikes him simply because he has every reason to believe they are lying," she said, continuing to take notes.
"And then," Snape said, annoyed, "how am I to get him to listen, if you refuse to let me punish him?"
"Talk with him. Sit him down and explain social rules to him, if you must: table manners, how to speak to elders, what they are, and why they are. Most likely, he won't see them as necessary and he might even claim them to be superficial. His aunt and uncle were polite to everyone outside the house, but once away from the public view, they were nasty, heartless people."
"Right," snapped Severus, even more mortified than he was moments before.
"Perhaps even explain normal wizarding customs. Things that you've taken no notice of because your mother was a witch, but things he never would have thought to ask: Marriage customs, the lives of typical wizarding children, whatever."
Severus didn't answer or look up. After moments of silence, he stood up and left, leaving her alone.
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